1. General Questions
- How many doctors are in your practice?
- When do you see appointments?
- How long will my appointment last?
- Do you offer payment plans?
- Do you accept pet insurance?
- Do you require that all pets be on leashes or in carriers?
How many doctors are in your practice?
Currently, there are two doctors in our practice. Dr. Lynn Fortin is the practice owner and sees appointments Monday, Wednesday, Friday and Saturday. Dr. Tim Budris sees appointments on Tuesdays and Thursdays.Back to Index
When do you see appointments?
We see morning appointments from 9:00-11:30 a.m. on Monday, Tuesday, Wednesday and Thursday, and 8:30 – 11:30 a.m. on Saturday. Afternoon appointments are Monday – Friday 2:00-4:30 p.m.Back to Index
How long will my appointment last?
Most appointments are scheduled for 30 minutes.Back to Index
Do you offer payment plans?
No. Payment is required at the time of service. We do, however, accept Care Credit. You can apply online at carecredit.comBack to Index
Do you accept pet insurance?
Yes. However, we do not accept payment directly from the insurance company. We ask that you pay at the time of service and then we are happy to complete any insurance claim forms necessary for you to get reimbursed.Back to Index
Do you require that all pets be on leashes or in carriers?
Yes! This is for the safety of all our patients and their owners. Even if your pet is well-behaved off leash or outside of a carrier, the next patient who walks in the door may not be. We want to avoid unpleasant interactions whenever possible. Also, please keep in mind that even if your pet is well-behaved at home, coming to our office can be a stressful event so they may not act exactly as you expect.
If you use a retractable leash, we ask that you keep it no longer than two feet and in the locked position at all times.Back to Index
What should I do in an emergency?
If it’s during normal business hours, call our regular number (860-953-3553) so that our staff can advise you. We do our best to accommodate our patients whenever possible. If it is after our normal business hours, please call an emergency hospital.
If it’s before our office opens in the morning, please do not bring your pet in when the office opens at 8:00 a.m. unless advised to do so by a member of our staff. It is likely that the doctor will not be in the office yet and you will be advised to go to an emergency hospital. Time is of the essence in an emergency situation and we want your pet to get emergency care on a timely basis so please contact an emergency hospital if you cannot speak with our staff.Back to Index
What emergency hospitals do you recommend?
There are three hospitals that we recommend:
Animal Emergency Hospital of Central Connecticut
588 Cromwell Ave, Rocky Hill, CT
New England Veterinary Center & Cancer Care
955 Kennedy Rd, Windsor, CT
Veterinary Specialists of Connecticut
993 North Main St, West Hartford, CT
What should I do if I know my pet has ingested a toxic substance?
First, call ASPCA Pet Poison Control at 1-888-426-4435. They have a database of plants, medications, foods and other substances and can calculate toxicity for your pet. They will give you a Case number which we can then use to discuss your case with their experts so we can coordinate both immediate and follow-up care with your pet as necessary.Back to Index